2020 Agenda

Registration

WORKSHOP A

Upskilling Your Workforce: Steps for Building Out A Reskilling Program

There’s a lot of buzz about “upskilling” and “reskilling” these days – so much so that it’s worth asking the question: is there any there there? Is “upskilling” fundamentally different from the ongoing development that employees typically undertake as part of their annual “development plan?” How much of what companies are currently deploying will meaningfully help employees keep pace with the rapid rate of technological change? In this session, renown L&D executive Jon Kaplan will help you understand the imperatives of upskilling and help you chart a course to building out your own upskilling or reskilling program.

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Registration & Continental Breakfast

Chairman’s Welcome

-Heads of Learning Panel-

The Future Learning Organization & It’s Broadening Role

Learning has evolved tremendously from even just five years ago, but where is it headed? Our panel of L&D leaders will explore learning’s evolving…and broadening...role within the organization, the expectations of today’s modern learner, and share how their organizations are positioning themselves for the future. Topics for discussion may include:

• Anywhere, anytime training—today’s need for constant learning
• Bringing innovation to training and employee development
• Developing growth mindsets
• Change in skills needed to take us into the future
• Continued trend toward individualized training
• Partnering and aligning to the business
• Future predictions for the learning organization

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Digitally Transforming Onboarding & Talent Development at Lending Club

Lending Club is in the process of a large digital transformation using an electronic performance support system that has truncated its onboarding time in half. Kami Hanson, Director of Design Center of Excellence in Learning & Development will share their redesign strategy, as well as share how they are integrating AI into their onboarding and coaching practices.

Deepening a Learning Culture and Reinvigorating Employer Brand

In an effort to deepen the learning culture and further align its employee experience with the new brand proposition, the Learning Organization is collaborating with the Talent Acquisition team to develop and deliver on a uniform message. They are taking steps to ensure what colleagues experience internally are consistent throughout employee lifecycle. Linda Cai, Global Head of Learning & Talent Development will share how they are reinvigorating the employer brand, and their strategies for moving talent development beyond initial onboarding.

Idea xChange

Idea xChanges are mini high impact presentations that provide easily digestible bite- sized information and tangible takeaways. During this TED Talk styled session, a member from our speaking faculty will share a learning or talent development initiative that has been successful within their organization.

Morning Refreshment Break

#changeishard: How to Influence Change in a Risk-Averse Industry

We all know how hard it is to influence change in an industry that is designed to mitigate risk. As a result, your current training methods may be sub-optimal for today’s modern learners. If you’ve ever said, “I wish we could do that, but our policies won’t let us” then this is a session you need to attend. Kiersten Hoffman from Unboxed Training & Technology will share examples of how to gain buy-in and deliver innovation that drives meaningful and large-scale change. During this session, she’ll discuss:

• Practical tactics to influence change in your organization
• Methods to modernize and de-risk processes to encourage innovation
• How to use low-risk technology to pilot new ideas and change mindsets

-Change & Transformation Work Group Session-

Learning’s Role in Driving Transformation and an Agile Culture

Swiss Re has been in business for over 155 years, and the company is consistently one of the top two Reinsurers in the world. Over the past few years, the Reinsurance and Financial Services industries have experienced profound disruption and change. During this session, you will hear how Swiss Re is implementing several initiatives to become more agile and adaptive to both their Clients and Employee’s needs. Peter Vigliotti, Vice President of Global Sales Training, will share some of the major initiatives recently rolled out including, a ratingless performance management system, a new learning and curation platform, a feedback app and a revamped annual engagement survey. Significant culture change is an ongoing process and during this session you will hear what's working well, what has been less effective, and what still needs to be done to transform Swiss Re culture into one that can compete for the next century.

This will be an interactive session that will encourage audience participation and networking. We will be breaking into small groups to discuss and share change and transformation experiences and strategies—please come with your own stories.

Networking Luncheon

Culture Eats Strategy Sales for Breakfast

During this session, we will hear how CIT transformed its retail branch banking sales culture. Although in the early stages, hear how they are already seeing positive new trends and behavior changes resulting in higher sales patterns. Mike Rosenberg, Director of Learning & Leadership Development will share how his team developed and rolled out this new initiative, engaged key senior leaders and the metrics they put into place to monitor its progress.

Upgrading Leadership Development to be ‘Future Ready’

The leadership skills and capabilities needed to thrive in our VUCA (volatile, uncertain, complex, and ambiguous) world are shifting rapidly. Our leaders need to develop different skill sets to remain successful in the future. Are your current leadership training programs up to par?

Our speaker will explore what leadership development needs to look like in the future and how their organization is rising to that challenge.

What’s in a Team? Developing High Performing Teams at Vanguard

As organizations look to modernize work practices, high-performing teams continue to surface as a key factor and overarching theme.  Efficiency, engagement, trust, productivity, and innovation all flourish amidst high-performing teams.  But what makes a team high-performing?  As many leaders and organizations discover, it’s rarely as simple as bringing together high-performing individuals.  Rather, at the heart of all high- performing teams is “Psychological Safety”.  We’ll discuss the factors that define and routinely contribute to a psychologically safe team, and what you can do to leverage both technology and good-old-fashioned people skills like observation, listening, empathy, and discipline, to transform your team environment into a healthy, engaged, trusting, and effective unit that’s greater than the sum of its parts.

Idea xChange – Veteran’s Reskilling Program

Idea xChanges are mini high impact presentations that provide easily digestible bite- sized information with tangible takeaways. During this TED Talk styled session, our speaker from Wells Fargo will discuss how the company is taking the operations and risk field skills that military veterans possess and converting them to specific compliance and risk management job opportunities within the organization.

Afternoon Networking Break

-Fireside Chat-
An Inside Look at Best Practice Coaching & Mentoring Programs

While they may ultimately share similar goals, coaching and mentoring take different approaches to working relationships, and each plays a distinctive role in employee development. During this session, you will get a chance to hear —side by side—two successful programs.

Debra Hamilton, Chief Learning & Development Officer at Fulton Financial Corporation will share how her organization is using executive coaching and peer coaching groups to develop leaders within their organization. Fulton created this award winning program to assist their senior leaders who are tasked with navigating complex change, growing people and teams, and achieving aggressive business results.

Stefana Hunyady, VP of Global Product Engagement will share how she initiated a grassroots mentoring program at PayPal and its evolution over the years including women centric programs, shadowing, and the currently successful group mentoring project. She will share lessons learned, insights into mentoring across generations, and tips for starting a mentoring program within your organization.

So you want to do ML in learning?

Machine Learning is all the buzz in industry. Applications of ML in the learning space are just coming on line, and as exciting as that sounds, correctly carrying out machine learning in the L&D space requires a solid foundation in both learning data and learning analytics. This talk will explore the journey Capital One's Tech College took to build their data foundation, create opportunities to standardize learning analytics while digging deeper to offer robust recommendations around learning business decisions, and then to embark on a machine learning expedition toward offering more personalized learning for its associates.

Panel Session
Innovations in Entry-Level Training

Organizations invest a significant amount of money and resources into their entry level training programs. Seen as a fruitful means to filling the talent pipeline of an organization, they aim to develop new hires--with little professional experience-- and equip them with the skills and knowledge they need to quickly thrive and contribute to the company. As the financial service industry continues to evolve and restructure, many organizations are taking a step back to rethink their entry level training strategy. Does the program meet the needs of today’s learner…and of tomorrow’s organization? What impact is the program having on the business? How can we contain costs while accelerating the new hire learning curve? You will hear from several learning leaders who are bringing innovation to entry level training. Topics for discussion will include:

• Identifying opportunities to drive out costs
• Leveraging online and personalized learning strategies to ‘level set’ candidates
• Exploring innovative modes of training (experiential learning, learner led training, etc.)
• Measurements, Metrics & ROI
• Strategies and tools for sustaining learning beyond the initial program

Moderator:

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Cocktail Reception

Continental Breakfast

Chairman Recap

Speed Learning Roundtables—Exchange Tips & Strategies with your Peers

Our interactive roundtable discussions will center around the latest industry trends. You choose the topics that are of most interest to you. Each table will consist of 8-10 participants and a moderator. Find solutions to your pressing challenges and share your experiences with your peers in this thought-provoking session. Prior to the conference we will survey attendees to ensure we are hitting the topics of most interest to you. Possible topics include:

• How can L&D have more business impact?
• Enhancing learner engagement and the employee experience
• Upskilling the training function
• Strategies for creating more customized/personalized learning
• Embedding learning into workflow
• Smarter learning curation and learning content strategies
• Innovations in leadership development
• Global learning strategies
• Soft skills training

Fostering a Growth Mindset

Driving Effectiveness across Risk & Compliance Training Programs

Regulatory pressure on financial training departments is on the rise. Serving customers responsibly and conducting business ethically is further complicated by the technological advances within the financial services sector. During this session, we will explore how several leading companies are developing and delivering compliance and risk training more efficiently and effectively. Topics of discussion will include:

• Defining a successful risk & compliance program
• Strategies for driving engagement and making compliance training more user friendly and accessible
• Metrics—measuring training effectiveness
• Steps for creating a ‘Risk Aware’ culture
• Tips, lessons learned and what’s next

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Morning Refreshment Break

Measurement & Evaluation: Using Business Data to Show Impact

Learning leaders are under increasing pressure to provide hard data that shows a relationship between learning activities and business outcomes. We’ll share an innovative approach that we’re using to create a methodology, process, and infrastructure that begins to tie learning to business impact. We’ll also explore how to identify the right data sources for your organization and how to store data in a centralized, integrated, automated, and scalable environment. Join this session to:

• Determine the data sources that are appropriate for your organization.
• Understand your needs for data storage and usage.
• Identify next steps for collecting and storing data.

Leveraging Technology to Enhance the Learning Experience & Improve Engagement

During this session, each of our panelists will share how learning delivery is evolving within their organization through the use of digital tools. We will examine the modern learner, their expectations to learning access, opportunity and engagement, and explore how to overcome the barriers to successful digital implementation. Our panelists will share specific examples of leveraging current and upcoming technologies, such as:

• Video
• Mobile
• Gamification
• Virtual Reality
• AI & machine learning

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Conclusion of Main Agenda

WORKSHOP B

The Power of Nice: How to Negotiate So Everyone Wins Especially You

This highly interactive and engaging workshop style session will be customized to Financial Services L&D and provide participants with a systematic approach that improves their negotiation performance. Through simulations, exercises, and guided discussions, this session will focus on preparing more effectively, using a probing model that helps to get to the other side’s interests, and proposing solutions in a more persuasive manner. If you attend this session you will learn to become more confident in any negotiation or influencing situation and translate that confidence into results. Finally, in addition to improving your own skills, learn tips and tricks that you can pass on to your team immediately.

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